Tenants

 

How We do it

Our aim is to find the perfect property to suit your requirements with minimum hassle. We reccommend that you start looking a month in advance before you wish to move, in our experience popular properties are viewed and reserved very quickly so it is better to get the ball rolling early. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement. For your safety and peace of mind All of our managed properties are Gas Safe certificated, and inspected for all electrical, fire and furniture safety.

 


 

We CARE about finding you the perfect Property

5 Steps to Finding your perfect property

Step 1 - Contact Us

Contact us and we will consult with you and gather information about yourself and about the accommodation you require. We can then select suitable properties from our database for you to view. We will arrange viewings at times which suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who will be able to answer any questions you may have. We will also log your details so that we can contact you as alternative properties become available should we not be able to find you something immediately..

Step 2 - Reserving a property

Once you have decided on a property, you will need to reserve it by paying a holding deposit. This is usually equivalent to two weeks' rent. Assuming that the tenancy goes ahead, this amount will be deducted from the monies due before you move in. Should the landlord decide not to grant the tenancy, the holding deposit will be refunded less our admin fee. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.


Step 3 - References

As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We will use the services of independent referencing companies to obtain and evaluate these references

Step 4 - Rents

Rents are normally quoted per calendar month, and are payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or direct to your landlord's bank account.

Step 5 - Deposits & Fee's

A security deposit of a minimum of one month's rent will be required which is used to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. This deposit will be in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

We charge a modest fee per applicant to cover administration and referencing costs.

To view a list of available properties to let please visit the properties page

 

Repairs

 

If you are resident in a property managed by Golden Care Estates or if you act on behalf of someone living in a Property managed by Golden Care Estates you can report any repair issue directly to us.
Simply call our repairs hotline giving your name property address and a brief description of the repair and a member of our repairs team will contact you within the hour to assist and arrange for a repair.

Please note that it is your responsibility as a tenant to ensure that you are available when the maintenance team attends the property to make the repair. You will be liable for the contractors cost for attending the property if you are not there to let them in when they attend.

Please read through the repairs section in our welcome pack, or under FAQ on our website before reporting a repair. Within these sections you will find solutions too many commonly reported problems that you may be able to achieve yourself. Please be aware that you will be responsible for the contractors call out cost if you report a repair that is not genuine or is owing to your failure to operate appliances correctly.

Emergency & Out of Hours contact

If you are an existing tenant and have an emergency at anytime during out of office hours please
Call the 24 HOUR EMERGENCY number : + 44 7944 070003

Tenants Guides


Please click here to view our our Guideance GCE Letter for Private Supported Living Tenants

Please click here to view out Tenant Repair Guide

Contact Us

Address: 1b Balfour Road, Ilford, Essex, IG1 4HP
Telephone: + 44 20 8553 0827
Fax: +44 20 8478 0469
Mob: +44 7944 070003
E-mail: info@goldencareestates.com